AutoUncle CoDriver is a sales tool for car dealerships, made by AutoUncle ApS. It receives a dealership's enquiries, helps answer them by email, SMS, RCS, WhatsApp and on the dealership's own deal pages, and keeps track of each opportunity until it is closed.
This policy explains how we handle personal data in AutoUncle CoDriver. We hold two different roles, so it has two parts:
- Part 1 covers the people at a dealership who use AutoUncle CoDriver. For their data, AutoUncle is the controller.
- Part 2 covers the dealership's customers. For their data, AutoUncle is a processor working for the dealership, and the dealership's own privacy notice applies.
Part 1: people at a dealership who use AutoUncle CoDriver
Who is responsible
AutoUncle ApS, Klostergade 56 C, 8000 Aarhus C, Denmark, is the controller for the personal data described in this part.
You can reach our data protection officer at privacy@autouncle.com.
What we process
- Your account: your name, work email address, the dealerships and departments you belong to, your role, your language, and how you sign in: a password (stored only in scrambled form), two-factor authentication, or Google or Microsoft single sign-on.
- Your work in opportunities: notes, messages you send to customers, changes to opportunities and your availability for new leads. These are part of your dealership’s records, which we process for your dealership as described in Part 2.
- Technical data: sign-in records, IP address, device and browser information, and logs.
- Usage data: which pages and features you use, so we can see what works and improve AutoUncle CoDriver.
Connecting WhatsApp
If someone at your dealership connects its WhatsApp Business account to AutoUncle CoDriver, Meta also sends us:
- your dealership's Meta business ID
- your WhatsApp Business Account ID and phone number ID
- an access token that lets AutoUncle CoDriver send and receive WhatsApp messages for your dealership
When the connection is removed, we delete the access token and the account link, apart from what we have to keep by law.
Why we use it, and on what legal basis
We use this data to provide AutoUncle CoDriver under our contract with your dealership: to give you access, keep your account secure and carry out what you do in the service. Our legal basis is our and your dealership's legitimate interest in providing and using the service it has signed up for (GDPR Article 6(1)(f)).
We use usage data, technical data and your contact details to keep the service secure, fix problems, improve AutoUncle CoDriver and contact your dealership about it. Our legal basis for that is our legitimate interest in running and improving the service your dealership has signed up for (GDPR Article 6(1)(f)).
Who receives it
We use service providers for hosting, our database, email delivery, messaging, product analytics and error monitoring. They process the data only on our instructions. If your dealership connects WhatsApp, our messaging provider sends and receives the messages, and Meta provides WhatsApp itself.
How long we keep it
We keep your account data while you have access to AutoUncle CoDriver. When you no longer have access to any dealership, you or your dealership can ask us to delete it. What you did in an opportunity stays part of its history for as long as your dealership keeps that opportunity.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to our use of it, and to receive it in a portable format. To use any of these rights, write to privacy@autouncle.com. We answer within one month.
You can also complain to the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark, www.datatilsynet.dk.
Part 2: your customers (AutoUncle as processor)
AutoUncle CoDriver handles your customers' enquiries and conversations for your dealership: the leads it receives, the messages exchanged by email, SMS, RCS and WhatsApp, what customers enter on your deal pages, and the opportunities that follow. This includes analysing enquiries with AI to understand what a customer wants and to draft replies, and, if your dealership asks for it, sending opportunities to its own CRM. It also covers what your staff do in an opportunity, such as notes, messages to customers and changes to it.
We process this data on your dealership's behalf under a data processing agreement. Your dealership is the controller, and its own privacy notice tells your customers how their data is used.
If one of your customers contacts us directly about their data, we forward the request to your dealership. We then carry out what your dealership instructs, such as a correction or a deletion.
The companies we use to provide AutoUncle CoDriver are listed under the data processing agreement your dealership has signed.
Deletion
To ask us to delete personal data, see Data deletion. It explains what to do as someone who uses AutoUncle CoDriver at a dealership and as a customer of a dealership.
Contact
AutoUncle ApS, Klostergade 56 C, 8000 Aarhus C, Denmark privacy@autouncle.com